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Privacy Policy

 

Introduction

Prescient Prophetic Consulting Company (ABN 68 342 531 807) values and respects the privacy of the people we deal with. Prescient Prophetic Consulting Company is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. 

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. 

What is personal information? 

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly. 

What personal information do we collect? 

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. Prescient Prophetic Consulting Company may collect the following personal information from you: 

  • name; 
  • mailing or street address; 
  • date of birth; 
  • email address; 
  • phone number 

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:

  • to provide our services to you;
  • to send communications requested by you;
  • to answer enquiries and provide information or advice about existing and new services;
  • to provide you with access to protected areas of our website; and
  • to comply with any Law, rule, regulation, Lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you. 

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

  • when you make an enquiry about our services;
  • through your access and use of our website, including when you register as a member of our website;
  • during conversations between you and our representatives;
  • when you ask to be placed on one of our subscription/mailing lists; or
  • when you become a client or customer of ours or otherwise use our products or services.

How do we use your personal information? 

We use personal information for many purposes in connection with our functions and activities, including the following purposes: 

  • provide you with information or services that you request from us; 
  • deliver to you a more personalised experience and service offering; 
  • improve the quality of the services we offer; 
  • internal administrative purposes; 
  • marketing and research purposes; 

Disclosure of personal information to third parties 

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to: 

  • our third party service providers (for example, our IT providers, Kajabi & Stripe); 
  • our marketing providers; 
  • our professional services advisors; 

Transfer of personal information overseas 

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in the United States. 

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if: 

  • you have given us your consent to disclose personal information to that third party; or 
  • we reasonably believe that: 
    • the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and 
    • the law or binding scheme can be enforced; or 
  • the disclosure is required or authorised by an Australian law or court / tribunal order. 

How do we protect your personal information? 

Prescient Prophetic Consulting Company will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by: 

  • having a robust physical security of our premises and databases / records; 
  • taking measures to restrict access to only personnel who need that personal information to effectively provide services to you; 
  • having technological measures in place (for example, anti-virus software, fire walls); 

Online activity

Cookies 

The Prescient Prophetic Consulting Company website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Prescient Prophetic Consulting Company website(s). 

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics 

Our website uses Kajabi Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing 

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications will be sent in email form, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. 

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication or by contacting us using the details set out in the “How to contact us” section below.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

Retention of personal information 

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. 

How to access and correct your personal information 

Prescient Prophetic Consulting Company will endeavour to keep your personal information accurate, complete and up to date. 

You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, emailing it to you). 

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires correction. If we do not agree that there are grounds for correction, then we will add a note to the personal information stating that you disagree with it.

Links to third party sites 

Prescient Prophetic Consulting Company website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies. 

Inquiries and complaints

For complaints about how Prescient Prophetic Consulting Company handles, processes or manages your personal information, please contact [email protected]. Note we may require proof of your identity and full details of your request before we can process your complaint. 

Please allow up to 5 business days for Prescient Prophetic Consulting Company to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Prescient Prophetic Consulting Company’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint. 

How to contact us 

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: 

Email: 

[email protected]

Post: 

Attention: Prescient Prophetic Consulting Company Privacy Officer 

Address: PO Box 23, WEST HOXTON, NSW 2171

Changes to our privacy policy

We may change this privacy policy from time to time, and any updated versions of this privacy policy will be posted on our website and will be effective from the date of posting.

This privacy policy was last updated on 13 March 2023.